Terms of service

Terms of service

Last updated: October 3, 2026

1. Scope. These terms apply to all use of this website and all purchases made through it. By placing an order, you agree to these terms, our Shipping Policy, Refund Policy and Privacy Policy.

2. Products and intended use. Deskdown products are comfort and relaxation products. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or condition. Always follow the safety and use notes on the product page and included with the product. If you have a neck injury, a spinal condition, ongoing pain or any medical concern, consult a doctor before use. The heated function must never be used while sleeping. Products are not intended for children.

3. Orders and prices. All prices are shown in US dollars and include shipping and import duties. A contract is formed when we confirm your order by email. We may refuse or cancel an order, for example in case of obvious pricing errors or suspected fraud; any payment will then be refunded in full.

4. Payment. Payment is processed securely by Shopify Payments or PayPal. We do not store your full card details.

5. Shipping, returns and refunds. Shipping times and our 30-day comfort guarantee are described in our Shipping Policy and Refund Policy.

6. Limitation of liability. To the extent permitted by law, we are not liable for indirect or consequential damages, or for damages resulting from use contrary to the safety and use notes. Our total liability for any order is limited to the amount paid for that order. Nothing in these terms limits liability that cannot be limited by law, including for intentional misconduct or gross negligence.

7. Intellectual property. All content on this website, including text, images, videos and the Deskdown name and logo, belongs to us or our licensors and may not be used without permission. Some images and videos on this site are AI-generated or AI-assisted and are labelled as such where required.

8. Changes. We may update these terms. The version in effect when you place your order applies to that order.

9. Governing law. These terms are governed by Swiss law. This does not limit any mandatory consumer protection rights you have under the law of the country or state where you live.